Privacy Policy

1. Who We Are

WightStream External Cleaning is a commercial cleaning company based at Building 41, Newport Road, Cowes, PO31 8BX, Isle of Wight. We provide gutter clearance, solar panel cleaning, pressure washing and ThermaTech® services across the Isle of Wight. You can contact us at [email protected] or by calling 01983 642101.

2. What Data We Collect

When you submit an enquiry through our contact form, we collect:

• Your name
• Your email address
• Your phone number (if provided)
• The service you are enquiring about
• Your preferred contact method
• The content of your message

We may also collect technical data such as your IP address and browser type through standard server logs and analytics tools.

3. How We Use Your Data

We use the information you provide to:

• Respond to your enquiry
• Provide a quote for our services
• Arrange and carry out contracted works
• Send service-related communications

4. Legal Basis for Processing

We process your personal data on the basis of legitimate interests (responding to your enquiry) and, where applicable, the performance of a contract. We do not use your data for marketing purposes without your explicit consent.

5. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. We may share data with service providers who assist us in operating our business (such as email or messaging platforms), who are bound by confidentiality obligations.

6. Data Retention

We retain enquiry and customer data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website may use essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies without your consent.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.